The standard reports included with the BMC Helix ITSM application are designed to be used without modification. BMC Customer Support can only provide limited assistance if you modify predefined reports and have a reporting problem. In addition, there is no guarantee that BMC Customer Support can solve problems that result from these modifications. 

If your database does not support the Not Equal To argument in the "\!=" format, the content of your reports can be affected. Reports that have additional qualifications that filter out Group By fields (for example, 'Department' \!= "Engineering"), also filter out the specified conditions and records that have Group By fields set to Unspecified or Null. Check with your system administrator to determine whether your database supports this form of the Not Equal To argument.