Progressive Web Application (PWA) screens are available for work orders, incidents, assets, broadcasts, problem investigations, known errors, people profile, and change. You can access the PWA screens from the Universal Client (UC) if your organization has opted for this feature. PWA screens are not supported on mobile devices.

Overview of Progressive Web Application

In Developer Studio, you can enable progressive views either for an out-of-the-box (OOTB) form or for a custom form. Using PWA, you can create applications that are flexible and provide a dynamic, modern UX for your applications. PWA provides  a modern, mobile-friendly UI that is similar to Smart IT but is also customizable and extensible like Mid Tier. 

Important

If the administrator has set the value of the Enable-Progressive-Views parameter as T, the screen configuration views are not available.