Task reassignment is performed manually, directly on the Task form. If you cannot resolve a task that you were assigned, you can reassign the task yourself, or you can ask the requester to reassign the task. You might ask the requester to reassign the task in situations where you want to reassign the task to someone outside of your group.

To reassign a task

1. From the IT Home Page, select Service Request Management > Work Order Console.
2. Change the Console Focus to Tasks. See Work Order Console functional areas.
3. In the Tasks table, select the task to reassign, and click View.
4. From the Task form, click the Assignment tab.
5. In the Assignee Group or Assignee fields, select the group or person to whom to assign the task.
6. Set the Notify Assignee field to Yes.
7. Click Save.
   The new assignee is notified of the request assignment. Until the new assignee accepts the task assignment, you are still assigned to the task and have responsibility for it.