Setting up self-help resources - Documentation for BMC Digital Workplace Advanced 20.08
James Austin Select this check box if you want the search to return only knowledge articles in the locale that an end user selected in BMC Digital Workplace or the locale of the browser.
If the RKM pluggable provider supports a locale, the search returns knowledge articles in this locale and those without a locale. If the RKM pluggable provider does not support a locale, the search returns knowledge articles in all locales and those without a locale.
When an end user opens a locale-based knowledge article in BMC Digital Workplace, the following results appear:
- The Related Articles list displays articles in other locales that the RKM pluggable provider supports and articles without a locale.
- The Similar Articles list displays articles in the end users' locale and articles without a locale.
An RKM administrator can add custom locales.
Note: If the rkm.use.locale setting is turned on, the display of knowledge articles may affect the Browse categories list.
For more information about the rkm.use.locale property, see List of providers.